AGB

Minimum order quantity:
1 spool or 1 skein, depending on presentation. No small quantity surcharges will be applied.

Weight specifications:
The standard weights given may vary slightly for textiles depending on humidity. We reserve a tolerance of +/- 5 %. The cylindrical cardboard tubes are part of the goods. In the case of presentation on cones, the net weight is determined and charged.

Complaints:
Please register within 8 days of receipt.

Exchange:
Is possible after consultation with us. We charge a handling fee of 10 % of the value of the goods, at least Euro 8.00, for returns that have not been agreed upon.

Terms of payment:
30 days net from date of invoice. For deliveries outside Germany, advance payment applies for first-time customers.

Shipping Germany:
From an order value of Euro 500.- the delivery is free of postage. Below this amount, the shipping costs listed under the menu item “Costs” will apply.

Subsequent deliveries:
Within Germany, subsequent deliveries are free of postage. For subsequent deliveries to other EU countries, the subsequent delivery will be agreed upon, as these are not free of postage.

Deliveries to other EU countries:
Here, the effective postage costs always apply, see under “Costs”.